"Where do you offer pick-up and delivery service to?

The New York City metropolitan area (Manhattan) 

"What information should I give the messenger?"

You don't need to tell the messenger a thing. Just fill out and complete our Repair Form* and put it inside your item. We will call you as soon as we receive it. 

"How much does it cost?"

Our service is $20 each way.  It is $40 for round trip pick-up and deliver service from our facility to whichever address in New York you need.