Had my Delsey 29in suitcase fixed in half an hour. The manager simply checked one hidden tag inside the bag and figured that it was still covered under the Delsey warranty. They then took the bag in and replaced the two faulty rollers in 30mins. I will recommend this place in a heartbeat. And yes, the place was established in 1944. Being an old business doesn’t necessarily mean that you’re out of touch with modern-day customer service best-practices.