What Our Customer Have To Say About Us
Phil P. – Google Review
This place is a hidden gem! I brought my Samsonite spinner suitcase here because the handle broke. Tony and his team fixed it in less than 10 minutes for free! It’s free because it’s covered by Samsonite’s warranty policy. Modern Leather Goods has been for 60+ years and I can see why. I’m bringing all of my future leather repairs and suitcase repairs here. Gucci certified too. They fix everything!
“Modern Leather Goods is amazing! I just picked up a leather jacket I had burned a hole in, and it looks terrific. They notably also advised me about the best way to fix it and boy were they right. Very impressed and appreciative!”
“First, the tailor here is excellent. Second, damn good service! Very pleased with Modern leather goods.”
Benjamine M. – Facebook Review
My new Samsonite bag had a broken retractable handle. Tony and the guys fixed it on the spot. "Have a seat, we'll have it done in a minute!" I was told with a smile. If you need any sort of leather or luggage repair don't bother looking anywhere else. Head straight here!
“Had my girlfriend’s Samsonite case unlocked within minutes after she forgot her code. Customer service was outstanding. Was so interesting to watch their dealings with people from all walks of life and of different moods and emotions- they all got the same polite, efficient service. Impressive in this day and age where businesses have a fixation on just being unique and different but simply being better is forgotten.”
Trish H. – Facebook Review
This place is the ONLY place in Manhattan to get your luggage and leather accessories... repaired.
Anthony O. – Facebook Review
Had my Delsey 29in suitcase fixed in half an hour. The manager simply checked one hidden tag inside the bag and figured that it was still covered under the Delsey warranty. They then took the bag in and replaced the two faulty rollers in 30mins. I will recommend this place in a heartbeat. And yes, the place was established in 1944. Being an old business doesn't necessarily mean that you're out of touch with modern-day customer service best-practices.
The New York Edge
“Recommended by the New York Times, Vogue and top leather companies for its modestly priced, excellent work.
New York Magazine
“...when it’s time to take that classic Kelly into the shop, go where Tod’s, Stephane Kelien, Saks and Denise Redge go - to Modern Leather Goods.”
”Modern’s perfectionist staff can tackle a daunting list of problems.”
”These experts give damaged goods a new life. Barneys, Michael Kors, and Versace are biased toward Modern Leather Goods”
“Hit Modern Leather Goods, New York’s greatest leather repair shop”
David S. – Google Review
I've now been there 3 times to repair my suitcases. Each time they have been very helpful and pleasant. I have watched them with other, more difficult customers. They were helpful and polite with them as well. They can fix a variety of leather products.
Andrew F. – Yelp Review
Excellent everything! They gave an original time frame of 7-10 days, but had our bag ready in 4. Not only that, but they then delivered the bag back to our apartment, which I did not expect. Of course it came back perfect. Will absolutely trust any luggage repair needs with these guys! A+++
Lesio – Google Review
The place is in Manhattan, off 5th Avenue, easy to find. Paul is very professional, knows his trade without losing good contact with a customer, easy to talk to, can answer any of your questions and fix your luggage, bags, shoes etc. Highly recommended
“This is the kind of place you hope to find. The wheels on my luggage were damaged during travel (came out of the conveyer belt broken). The man at the desk was cheerful and knew immediately what to do.”
T.I. – Google Reviews
Had a Briggs and Riley 15 inch laptop case which had sentimental value. Disintegrated the handle wrap which was made of neoprene from many years of daily use.
They replaced it with leather wraps and stitched them on very tightly! Great job! And to top it off, was told nicely “you never pay for repairs with Briggs and Riley”.
“This place is the ONLY place in Manhattan to get your luggage and leather accessories repaired.”
“Modern Leather is a full-service leather goods repair center that is the ultimate in restoration, re-creation, and cleaning. At least Sarah Jessica Parker, Yoko Ono, and Ringling Bros. think so.”
A.L. Yelp Review
I've been coming here for years to get luggage fixed and they've always been upfront and do good work. The last time I came they replaced my Tumi roller bag wheels for free. This time on my Tumi (which is almost 15 years old), the handle broke. I was almost going to trash the bag but thought I would take it here to see if they can work their magic. Now the bag is as good as new, and they even delivered into my apartment. No complaints.